FAQ AND SUPPORT
Who owns the copyright of the stories I create with PastPal?
You retain full copyright ownership of all the content you create with PastPal. Your stories and memories are 100% yours.
Can I control who sees my stories?
Absolutely! You have complete control over who gets to see your stories. Your memories are private and secure, and you choose whether to share them with friends, family, or keep them entirely to yourself.
Can I trust that my personal stories won't be accessed or used by others without my permission?
Yes, you can trust that your personal stories are fully protected. We prioritize your privacy and security, ensuring that your content remains private unless you choose to share it. PastPal employs advanced encryption and security protocols to safeguard your data. Your stories are securely stored and accessible only by you, ensuring your cherished memories are well-protected.
How can we contact you?
You can contact us via email at hello@pastpal.com. We also offer prompt email responses to ensure you get the assistance you need. Our contact information is:
Tixa LLC
5220 S University Dr, Ste 102
Davie, Florida 33328, United States
What is the refund policy for PastPal?
Refunds are not normally necessary or offered; your book writing package can be regifted by the recipient or the purchaser. Please refer to our terms and conditions.
Can I cancel my subscription at any time?
It is not a subscription; it is per book. However, if you have many books to write and want regular access, please contact our team.
Is there a free trial available?
Yes, PastPal offers a free test.
Are there any age restrictions for using PastPal?
We have had users from 10 years to 110 years enjoying using PastPal.
Where are you based?
PastPal is based in the USA, Tixa LLC. Our team is truly global, working from 8 countries and in 10 primary languages to achieve ultimate customer satisfaction.
How do I get started with PastPal?
Start with a test, then purchase a book-writing package on the PastPal website and follow the prompts to begin writing.
What is the page limit for my book?
The standard book ranges from 30 to 300 pages, with additional pages available at $5 per 100 pages.
How long does it take to print the book after I approve the final version?
Please allow up to 14 days for printing before shipping.
How many cover options are included in the standard package, and what are the costs for additional custom designs?
The standard package includes around 50 artist-designed covers. Custom designs are available: $9.99 for a custom title design and $19.99 for adding a custom title and/or photo to your cover.
What is the average and maximum length for a book on PastPal?
The average book length is between 80 to 200 pages, with a maximum limit of 400 pages.
How long does it typically take to write a book on PastPal?
The time varies; some users complete a book in a day, while others take up to a year.
Can I add photos to my book?
You can add a photo to the cover for an extra charge, but PastPal is primarily designed for writing.
Can I get additional copies of my book?
Yes, a link is created to your book for additional orders and local printing to avoid high shipping costs in 100+ countries.
Can I adjust the tone of my writing on PastPal?
Yes, you can select and describe the tone chapter by chapter.
Can I share my book with others before printing?
Yes, you can share digital copies through the PastPal platform.
Can I export my book to a digital format?
Yes, you can export your book as a PDF or other digital formats.
Are there any templates available for my writing?
No, much better than templates, PastPal provides individual prompts and editing for structuring your writing.
How do I know when my book is ready for printing?
You will tell us when you’re finished; then we will send you a file for you to review before submitting as your finalized draft.
Can I personalize the design of my book cover?
Yes, you can personalize your book cover with different designs at zero cost, and custom images and titles for a small extra charge to cover our individual editors' time to make the perfect cover just for you.
Can I use PastPal for professional writing projects?
Yes, PastPal is often used for professional writing projects.
What if I need help with writing my book?
PastPal offers writing assistance and resources to help you craft your story.
Are there any discounts for multiple books?
Yes, discounts are available for multiple books.
Are there any community features on PastPal?
Yes, PastPal includes community features for sharing writing and getting feedback.
Can I write my book in different languages?
Yes, PastPal supports multiple languages for writing and also offers translation at no extra cost for publishing.
Can I edit my entries after they are saved?
Yes, you can edit your entries at any
time before finalizing the book.
Is there a mobile app for PastPal?
No, but the interface is mobile-friendly.
Can I get a preview of my book before printing?
Yes, you can preview your book in digital format throughout the process, chapter by chapter.
Can I collaborate with others on my book?
Yes, you can invite others to contribute.
Can I adjust the layout of my book?
Yes, you can customize the layout.
How do I select a cover for my book?
During the writing process, you will receive an email prompting you to choose both a cover and the shipping address for your finalized book.
Can I share my finished book with friends and family?
Yes, once your book is finished, we can make it available for purchase by your friends and family. You can choose to keep this link private or make it public.
Can I share my book with friends and family on social media?
Yes, we will create special links that you can share on social media, making it easy for your friends and family to view and purchase the book.
Can I control who sees the link to my book?
Yes, you have the option to keep the link private, sharing it only with selected individuals, or you can make it public for anyone to access.
Can I edit my book within the PastPal platform?
Yes, PastPal offers a range of editing tools within the platform, allowing you to customize your book to your liking.
What kind of editing tools are available on thePastPal platform?
Our platform provides tools for text editing, photo placement, layout adjustments, and more to help you create the perfect book.
Can I use external editing tools to edit my book?
Yes, you can use external editing tools if you prefer. Once you've made your edits, you can upload the final version back to PastPal for publishing.
How do I upload my externally edited book to PastPal?
After editing your book using an external tool, you can upload the final version in the appropriate format through our platform’s upload feature.
Is there support available if I need help with editing?
Yes, our customer support team is available to assist you with any questions or issues you may encounter during the editing process, whether you're using our platform or external tools.
Can I make changes to my book after it has been shared?
Yes, you can make changes to your book even after it has been shared. Simply update the book and republish it to refresh the link with the latest version.
Do packages purchased in the USA, Canada, UK, Australia, New Zealand, Europe, and India include free shipping?
Yes, packages purchased in the USA, Canada, UK, Australia, New Zealand, Europe, and India include free shipping within those countries.
How is shipping handled for countries not listed above?
For over 100 other countries not listed, PastPal offers shipping at low-cost FedEx rates. These rates will be shared with you at the time of purchase.
Can I get an estimate of the shipping cost to my country before making a purchase?
Yes, during the purchase process, the shipping cost to your country will be calculated and displayed before you finalize your order.
Are there any additional charges for shipping to countries outside the USA, Canada, UK, Australia, New Zealand, Europe, and India?
The low-cost FedEx rates provided at the time of purchase are the final shipping charges. There are no hidden additional fees from PastPal.
How long does it take for my package to arrive if I’m outside the free shipping countries?
Shipping times vary depending on the destination country. When you place your order, an estimated delivery time will be provided based on FedEx's shipping schedule.
Can I track my package once it has been shipped?
Yes, once your package has been shipped, you will receive a tracking number to monitor the status and location of your shipment.
What should I do if my package is delayed or lost during shipping?
If your package is delayed or lost, please contact PastPal's customer service with your order and tracking number. We will work with FedEx to resolve the issue as quickly as possible.
Are there any restrictions on what can be shipped to countries outside the USA, Canada, UK, Australia, New Zealand, Europe, and India?
Shipping restrictions vary by country. If there are any restrictions for your specific destination, PastPal will inform you during the checkout process.
Can I change the shipping address after my order has been placed?
If you need to change the shipping address after placing your order, please contact PastPal's customer service immediately. We will do our best to accommodate your request if the package has not yet been shipped.
What are the payment options for the shipping cost to countries outside the free shipping zones?
The shipping cost can be paid using the same payment methods available for your order, including credit/debit cards, PayPal, and other secure payment options provided at checkout.
How do I choose my shipping address?
About halfway through the writing process, an email will be sent prompting you to choose the cover and shipping address of your book.
How long does it take for books to be produced and delivered?
For most areas, books should be produced in 5-7 business days. Delivery usually takes an additional 7 days. Therefore, a total time frame of 2-3 weeks is a good estimate to help manage customer expectations in more common locations. This applies to 30 common international shipping locations.